FAQs
Here you'll find the answers to frequently asked questions about Bid the Dream.
For any auction specific queries please view the auction rules
- What will happen if I become ill or physically unable to take part in my Experience?
- What happens if the weather prevents me from fulfilling my Experience?
- What if I injure myself or others during my Experience?
- What if a member of my party cancels once my Experience has been confirmed?
- What if my flight is delayed or cancelled?
- When would I have to confirm details for the Experience?
- How many guests am I allowed to bring?
- How do I settle my bid?
- Are there any special requirements needed for the Experiences offered?
- How long is this Bid the Dream auction site available?
- How will I get from place to place?
- Are meals included in the packages?
- What is the User Agreement?
- What currency will I be required to pay in?
- When do I make my payment?
- Where will my money be going?
- Can I get a refund if I change my mind?
- Will I need a visa to travel?
- How can I find out more detailed information about my Experience?
- Are children allowed on any Experiences?
- What if I have special requirements?
FAQ1. What will happen if I become ill or physically unable to take part in my Experience?
You will be required to inform a member of Laureus immediately. Laureus will endeavour to find an alternative date for your Experience. In certain limited circumstances and at the entire discretion of Laureus, your bid may be refunded.
FAQ2. What happens if the weather prevents me from fulfilling my Experience?
Laureus will use best endeavours to ensure your Experience is fulfilled. At the discretion of the Academy member and Laureus, your Experience will be postponed to the following day.
FAQ3. What if I injure myself or others during my Experience?
You should inform the Laureus representative if you are involved in any accident. You and your accompanied guests are strongly advised to obtain full travel and personal insurance, including personal accident cover, for the duration of your Experience. You should carry your insurance details with you at all times in case of an emergency.
FAQ4. What if a member of my party cancels once my Experience has been confirmed?
You should inform a Laureus representative immediately but you can chose a replacement guest. You will be required to reimburse Laureus for any costs it has incurred on behalf of you or any member(s) of your party. You will be required to fulfil the Experience with or without your chosen number of guests.
FAQ5. What if my flight is delayed or cancelled?
You should immediately inform the Laureus representative who will be on the ground to co-ordinate the Experience.
FAQ6. When would I have to confirm details for the Experience?
You will be required to provide all relevant details relating to your Experience/auction item and trip at least four weeks prior to the agreed Experience date.
FAQ7. How many guests am I allowed to bring?
Each item will display the maximum accompanied guests allowed. They will also be expected to provide all relevant information and comply with the general and Experience terms and conditions.
FAQ8. How do I settle my bid?
Within 24 hours from your item expiring, a Laureus representative will contact you using the contact details you provided at point of registration, to inform you of the manual payment process.
FAQ9. Are there any special requirements needed for the Experiences offered?
Special requirements and any additional terms and conditions are clearly stated with each item. These should be taken into consideration by you before you place your bid.
FAQ10. How long is this Bid the Dream auction site available?
The Bid the Dream auction site is currently available for 12 months.
FAQ11. How will I get from place to place?
You will be required to arrange and settle costs for all transportation where not stated. A Laureus representative will assist you where necessary.
FAQ12. Are meals included in the packages?
Meals are only included where stated, you should inform a Laureus representative if you have any special dietary requirements.
FAQ13. What is the User Agreement?
The User Agreement is a legal document that spells out the relationship between you, Laureus Ltd and ICAP plc. You should read it very carefully. You must agree to all the terms and conditions in the User Agreement before submitting a bid.
FAQ14. What currency will I be required to pay in?
All payments must be made in euros and payments should be transferred to the account details provided at the point of confirmation. If applicable, you will be offered ICAP's current exchange rate.
FAQ15. When do I make my payment?
You are required to settle your payment within 7 working days from confirmation of your successful bid.
FAQ16. Where will my money be going?
All funds and donations will ultimately go to the Laureus Sport for Good Foundation.
FAQ17. Can I get a refund if I change my mind?
Bids are not retractable and refunds are not given.
FAQ18. Will I need a visa to travel?
You should check whether you would need a visa to travel for your Experience. You should apply at least 8 weeks before you are due to travel. You will be required to cover the costs for these expenses. Your Experience will not be rearranged if you do not have this in place.
FAQ19. How can I find out more detailed information about my Experience?
Once the Experience has been confirmed, you will be able to contact a Laureus representative who will be able to assist you with all queries and concerns.
FAQ20. Are children allowed on any Experiences?
Children are restricted from most Experiences, however, some Experiences are available for children and these are clearly stated.
FAQ21. What if I have special requirements?
You must inform a Laureus representative of these requirements when confirming your bid. Laureus will not be responsible for any consequences if you fail to do so.
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